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New Road

Primary School

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Family Liaison Officer

Hi, my name is Cheryl Cook, I was appointed Family Liaison Officer (FLO) at New Road Primary School, in September 2020.

I have worked at New Road now for almost 11 years, and I have had many roles within that time. I am a fully qualified Higher level Teaching assistant (HLTA) and I have worked with children in small groups and on a one to one basis.

I am also fully qualified in the following:


  • Thrive Licensed Practitioner
  • Course Leader for Family Thrive
  • Family Solutions (Early Help ) School Practitioner
  • Team Teach Positive Behaviour Management (Level One)
  • Domestic Abuse and Intimate Partner Violence
  • Loneliness and Isolation
  • Signs of Safety
  • Understanding Children and Young People’s Mental Health & Wellbeing (Level 2)
  • Referrals to the Medway Food Bank.


My role is to provide pastoral support to children, parents and carers; to help with any issues that you may have in relation to supporting your children, both at home and in school.

I work to encourage parental involvement within school, signpost you to agencies (where appropriate) and support children in school.

Should you have a personal concern or school related issue, then I am here to offer support. I have access to a number of agencies who may be able to provide assistance to you and your family.

I liaise with all school staff where necessary and appropriate, always in the best interests of the children and their families. I work impartially and confidentially in a non-judgemental manner, providing an understanding ‘listening ear’ if you ever need advice or support.

 I aim to be on the playground before and after school, should you need to speak to me.

 I am a contact for parents and families with difficulties with issues around domestic abuse, housing, parental separation, attendance, health, social services, early years, police, counselling. 


 Family Solutions Assessment (EHA)

EHA Policy tool aims to identify, at the earliest opportunity, a child’s or young person’s additional needs which are not being met by the universal services they are receiving, and provide timely and co-ordinated support to meet those needs. The EHA is based on solution-focused practice principles and enables practitioners and families to work in partnership to start to bring around change at the first sign of difficulty. The principles underlying the approach to the Kent EHA are that it:

  • is undertaken with consent
  • looks at the whole child
  • takes account of strengths as well as needs and understands the role of parents/carers and a wide range of family and environmental factors on child development
  • is simple to use and geared towards the practical delivery of support to children, young people and their family members
  • is building a working partnership with the child and carers and seeks to work with them to identify and understand the issues and develop solutions
  • enables and encourages information held by agencies to follow the child
  • is a tool to support practice, is not used mechanistically and enhances communication within and between agencies


I am available to provide a listening ear to families and mediate between parents who have separated and find communication difficult, frequently with their children ‘in the middle’.

I aim to promote the self-esteem of parents, in turn to enable them to respond to their family needs by communicating openly and to provide good parenting.


Need a chat?

Many Parents and Carers, regardless of background, feel that there are times in their lives when they need advice and support.  Parents are best placed to make choices for their children but all parents benefit from access to high quality information and advice to help them make the best possible decisions.

I am available for informal chats in the playground, appointments, and if needed home visits, so please feel free to come up and say hello.


Finally, as a mum myself, I never forget how precious your children are and it is my aim to build strong relationships with you so every child is happy, thriving and fulfilling their potential.


For families of children with special educational needs and disabilities (SEND). Please find information about Virtual ‘SEN Support In School’ Workshop run by SENDIAS  below;

Please find information about Family Action Small Steps programme for parents with children with autism and ADHD

Other activities for you and your children